Privacy Policy

Effective Date: October 8, 2026

This privacy policy for Naper Grove Vision Care (“We”, “Us” or “Our”) tells you how we may collect, use and share your information when you visit our website https://www.napergrove.com/.

We appreciate your decision to use our website https://www.napergrove.com/ and to trust us with your valuable personal information. In this document, we seek to explain in the clearest terms possible our privacy practices. We strongly encourage you to read this document (and any other related documents) carefully before using the website. If there are any terms or conditions in this document that you do not agree with, please do not use the website, or in case you are already using it, please discontinue the use immediately. By using the website, you are accepting and consenting to the practices described in this Privacy Policy.

What information do we collect about you?

When we collect information, we do so to ensure that you experience our service seamlessly.

a. Personal Data

“Personal data” is information that identifies you or directly or indirectly relates to you or describes you as an individual. The personal information that we collect is only the information you provide to us on our website, such as:

Account and contact information, such as name, address, email address, phone number, username, and other contact information that you provide us.
Date of birth
Payment information including credit card or debit card information and information about the payment methods and services (such as PayPal or Venmo) you use to pay for purchases on our website.
Account history, including information about your subscription, account, transactions, purchases, order history, or discounts
Content and information you elect to provide us as part of your profile or in any reviews you make through the website or emails, chats, or other communications sent to us
Location information, including general geographic location such as country, state, or city and precise geolocation, if you have enabled and consented to location information collection
Health information that you provide us

If you use our Virtual Try-on feature, we use your camera to display your face (and anything in the background) using your computer camera. We do not store or share images of your face and we do not use facial recognition technology or identify you in any way.

b. Usage Data

When you access our website from a device, we may automatically collect information about how you access and use the website (“Usage Information”). We may collect the following types of usage data:

Device information, including your IP address, device identifiers, operating system and version, hardware identifiers, and other device information
Information about browser type, domain names, pages browsed, access times, referring website addresses, operating system, search query, and entry and exit pages

We collect this Usage Information through cookies and web beacons, as described below.

How do we collect such information?

We collect information from you in the following ways:

a. The information that you provide us on the website

When you sign up for an account to use our service/product or use certain parts of our website, such as scheduling appointments or sending us a message, we will ask you for certain information like your name, email address, mobile phone number, and date of birth. This is the information that you give us on the website. This may not be limited to what we have mentioned and can change according to the nature of the service/product that we provide.

b. The information that we automatically collect from you

When you access our website from a device, we may automatically collect Usage Information. Usage Information includes information about browser type, domain names, pages browsed, access times, referring website addresses, operating system, search query, and entry and exit pages. This statistical information is used by us for the operation of the website and to provide general statistics regarding use of the website. We use Usage Information to understand how our customers are using the website so that we can enhance your experience on the website on later visits to the website. We also use cookies. See the next section below and our cookie policy regarding our use of cookies.

c. From third parties

We may receive personal data about you from other sources and combine that with information we collect directly from you. For example, if you purchase products from us using a credit card or debit card, we may obtain information about you from payment processors.

Cookies and similar technologies

Cookies are small packets of information that are placed on your device, so that we can retrieve the information about you, such as your login information, your preferences on our websites, and other information such as your location preference. For more information about cookies and similar technologies, please visit our cookie policy.

“Do not track” requests

You can set your browser to refuse all or some browser cookies or other tracking technology files, or to alert you when these files are being sent. If you disable or refuse cookies or similar tracking files, some features on our website may be inaccessible or not function properly. Some browsers include a “Do Not Track” setting that can send a signal to the online services you visit indicating you do not wish to be tracked. Because there is not a common understanding of how to interpret the “Do Not Track” signal, our website may not respond to all browser “Do Not Track” signals. Instead, you can use the range of other tools to control data collection and use, including the cookie controls described in this policy.

Why do we collect information about you?

We collect information about you for a variety of reasons. It helps us, among other things, to serve you better. The following are the ways in which we use the information that we collect about you.

To provide and maintain services available through our website
To respond to messages that you send us
Fulfill and manage appointments, purchases, orders, deliveries, payments, returns, and exchanges
To manage your account
To contact the user
Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection
Notify you when updates are available and about changes to any products or services we offer or provide
To evaluate and improve our products/services

How long do we retain your information?

We will only keep your personal information for as long as it is necessary, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice requires us to retain your personal information for longer than the period during which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Sale/sharing of information

We do not sell or share the information we collect from our users.

Disclosure of personally data

We do not disclose personal data for purposes other than the following:

To perform services or deliver goods
To prevent, detect, and investigate security incidents that compromise the availability, authenticity, integrity, or confidentiality of stored or transmitted personal information
To resist malicious, deceptive, fraudulent, or illegal actions directed at the business and to prosecute those responsible for those actions
To ensure safety of natural persons
To process payment information
To perform services on behalf of the business
To verify or maintain the quality or safety of a product, service, or device and to improve or upgrade them
To collect or process sensitive personal information where such collection or processing is not for the purpose of inferring characteristics about a consumer

Privacy of children

Our website and the services provided on our website are not intended for, and we do not knowingly collect any personal data from, children under the age of 18. If we learn we have collected or received personal data from a child under 18 years old without verification of parental consent, we will delete that information. If you are a parent or legal guardian and believe that your child has provided us with information without your consent, please contact us. Upon verification that we have collected such information without parental consent, we will remove the information from our database.

Security of your personal information

We are committed to safeguarding the security of your information. We utilize reasonable security measures to protect the information that we collect from you from unauthorized access, use, or disclosure. Your information is stored securely and protected using reasonable security measures. Unfortunately, no method of internet transmission or digital storage is completely secure. As a result, while we use commercially reasonable security measures to protect data, we cannot guarantee the security of any information transmitted to us. While we use commercially reasonable and appropriate security measures to protect your information, we cannot guarantee that it will be 100% secure. We are not responsible for disclosure of your information due to unauthorized actions of third parties, errors in transmission, or other causes beyond our reasonable control.

Links to other websites or apps

On our website, we may provide links to external websites, apps, or services. These are not operated by us and therefore are not governed by our Privacy Policy or practices. We strongly recommend that you review the privacy policies of such websites or services before engaging with them to ensure that you do not provide personal information that you do not wish to share.

Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in the law or our privacy practices. We recommend that you review this privacy policy periodically to ensure it remains in line with your expectations.

The privacy policy will be effective from the date it is posted on this page.

Contact us

For any questions or concerns regarding your privacy, or to exercise any of your rights, you may contact us using the following details:

Address: Naper Grove Vision Care 1331 W 75th Street, Ste 403 Naperville, IL 60540 United States

Email address: naperoffice@napergrove.com